FREQUENTLY ASKED QUESTIONS

A few common questions we've been asked about:

Is there fluoride in the water?
Short answer: Yes. Long answer: In our bottled water there may be a small amount of naturally occurring fluoride. No fluoride is added to any of our natural spring water unless it's super obviously stated on the product label as "With added fluoride".

What is ozonation/ozonized/with ozone?
This means ozone was added at the time of bottling. Ozone is an effective disinfectant against bacteria that doesn't leave behind any residual taste, like with chlorine. Our scientists tell us that ozone (O3) is made by taking oxygen (O2) and adding electricity which changes the O2 into O3. The ozone is unstable and quickly decomposes to normal oxygen within 24 hours. We've taken their word for it, and so should you; they're really smart.

How should the 10L container be used?
Really? A step-by-step?
First: remove the tamper evident blue overcap by pulling the blue tab.
Second: Puncture a hole in the bottle itself, near the back of the handle where it says "pierce here", allowing air into the bottle.
Third: With the brown spigot at the bottom, press up on it to allow the water to flow.
The bottle is designed to lie with the spigot side down for easy use with the punctured hole at the top - the bottle needs to be in this position, otherwise the bottle will leak from the puncture hole, and that just sounds messy.

Why does the bottle colour vary?
The PET bottles made by Ice River are very special (but don't tell them that) as they are made from RPET material. Since we are recycling old plastic, which comes in many different colors, into new food safe plastic, some minor colour variation may be visible.

What is the sediment caused by freezing or boiling my spring water?
No, it's not gross; no, it won't make you sick. Extreme temperature changes will cause the natural minerals found in our spring water to solidify, and appear as whitish/beige sediment when frozen, or as hard water scale when boiled. These solidified minerals are completely safe as they are only the natural minerals found in the spring water - which is probably the reason you chose spring water in the first place.

How should I store bottled water?
Bottled water should be stored in a clean, dry location, and not in direct sunlight or close to heat sources. We do not recommend freezing water in the bottles; even though freezing does not damage the water, the plastic bottle will expand and may split and leak once thawed. But don't just store it, drink it! It's good for you!

Can I re-use the PET water bottles?
We don't recommend reusing the bottles. Our environmentally-friendly water bottles are designed to be used only once and should be recycled after the water is consumed. That way we can keep making our 100% recycled content bottles.

Where can I buy Ice River Green bottled water?
Look for Ice River Water. Bottled. Responsibly. at the following retailers across Canada and the United States:
Costco, Walmart, Wegman's, Longo's, Sobeys, National Grocers, Dollar Tree, Menard's, London Drugs, Commisso's Fresh Foods, Federated Co-op, Giant Tiger Stores, Highland Farms, Home Depot Canada, Nature's Emporium, Vince's Market, Crystal Springs of Alabama, Laurel Valley, Farm to Bottle LLC

There's so much to about our water. Did you know we make it sparkly too?

Ice River's Privacy Policy

Ice River Springs is committed to protecting the personal information of individuals who visit this web site by following responsible information handling practices in keeping with privacy laws. You can access this site's home page and browse our site without disclosing your personal information . The only personal information captured through our Web site is the information you volunteer, such as your email address or mailing address that will enable us to send you requested information.

Information Sharing
Ice River Springs does not sell personal information we collect. We will not disclose your personal information to anyone else without your prior knowledge or consent, except with agents or contractors of Ice River Springs who perform services for us and when required by a government body or agency, or as permitted by law.

Confidentiality / Security
Ice River Springs maintains physical, electronic and administrative safeguards that are appropriate to the type of personal information we obtain from you.

Applying for a job
If you send a resume or job application to Ice River Springs we will possibly distribute this information within our organization. We will possibly attempt to verify the accuracy of the information without specific consent and hold the information for security purposes. We will contact the sender at our sole discretion.

Cookies
As with most sites, certain non-personal information is recorded by the standard operation of our servers ("cookie" technology). Such information is used to provide an enhanced online experience, and may include:

  • The name of the ISP from which you access the Internet
  • The date and time you accessed the site
  • The Internet address of the Web site from which you enter our site and where you go after you leave our site

This information is used to measure and monitor the use of our site and to improve its content. The "Cookie Technology" does not personally identify you or extract any information from your computer. Data which would personally identify you is known only when voluntarily submitted. On-line Legal Policy This site was created to be informative. Accordingly, we will permit you to download or photocopy material displayed on this site for your non-commercial personal use. Any content or graphics extracted from the site must prominently display copyright and other proprietary notices.


Terms and Conditions

This site is owned by Ice River Springs. Any images, graphics, multimedia or content is copyrighted by Ice River Springs and may only be used in the manner provided for in these Terms and Conditions. In addition, the site contains names, logos, trademarks, service marks and other intellectual property, which are the property of Ice River Springs and may not be used for any purpose without the express written consent of Ice River Springs.

Miscellaneous
The terms and conditions outlined throughout this Privacy Policy are interpreted in accordance with and governed by the laws of the Province of Ontario (without applying the province's conflict-of-law principles). If any provision of this agreement is unlawful, void or unenforceable, it will not affect the validity and enforceability of any remaining provisions. This statement sets forth the entire agreement regarding all of the matters discussed in this statement.

Hydration and Sustainability

Hydration & Sustainability

We believe in sustainability which is why we have our own plastic recycling facility to ensure our plastic does not go into the environment. Instead, it goes back into our bottles, again and again.

Discover our Story

Discover Our Story

We take great pride in being the first beverage company in North America to collect blue box materials to produce our 100% recycled plastic bottles, USING NO NEW PLASTIC.

Our Ethical Partnerships

Our Ethical Partnerships

We build relationships with our customers, suppliers, and communities to achieve mutual success, effect change and keep us all growing.