Frequently Asked Questions
Is there fluoride in the water?
In the bottled waters there may be a small amount of naturally occurring fluoride. No fluoride is added to any water unless stated on the product label as “with added fluoride”.
What is ozonation/ozonized/with ozone?
This means ozone was added at the time of bottling. Ozone is a very effective disinfectant against bacteria that does not leave behind any residual taste like with chlorine. Ozone (O3) is made by taking oxygen (O2) and adding electricity which changes the O2 into O3. The ozone is unstable and quickly decomposes to normal oxygen within 24 hours.
How should the 10L container be used?
First remove the tamper evident blue overcap by pulling the blue tab. Puncture a hole in the bottle itself, near the back of the handle where it says “pierce here”, allowing air into the bottle. Then with the brown spigot at the bottom press up on it to allow the water to flow. The bottle is designed to lie with the spigot side down for easy use with the punctured hole at the top – the bottle needs to be in this position, otherwise the bottle will leak from the puncture hole.
Why does the bottle colour vary?
The PET bottles made by Ice River Springs are very special as they are made from RPET material. Since we are recycling old plastic, which comes in many different colors, into new food safe plastic some minor colour variation may be visible.
What is the sediment caused by freezing or boiling my spring water?
Extreme temperature changes will cause the natural minerals found in spring water to solidify and appear as whitish/beige sediment when frozen or hard water scale when boiled. These solidified minerals are completely safe as they are only the natural minerals found in the spring water.
How should I Store Bottled Water?
Bottled water should be stored in a clean, dry location and not in direct sunlight or close to heat sources. We do not recommend freezing water in the bottles, even though freezing does not damage the water the plastic bottle will expand and may split and leak once thawed.
Can I Re-use the PET Water Bottles?
We do not recommend reusing the water bottles. They are designed to be used only once and should be recycled after the water is consumed.
Where can I buy Ice River Green bottled water?
Ice River Green can be found at the store chains and independent stores in Canada and the United States listed here.
